Measuring patient experience in diabetes care in England and Wales: proof of concept from the Patient Experience of Diabetes Services (PEDS) pilot

Authors

  • Roger Gadsby Honorary Associate Clinical Professor, Warwick Medical School, University of Warwick, Warwick, UK
  • Laura Fargher Diabetes UK, London, UK
  • Louisa Dunn Health and Social Care Information Centre, Leeds, UK
  • Bob Young Salford Royal NHS Foundation Trust and National Cardiovascular Intelligence Network, Public Health England, York, UK

DOI:

https://doi.org/10.15277/bjd.2017.118

Keywords:

patient experience, web-based questionnaire, diabetes, feasibility pilot

Abstract

Collecting patient experience information is now very important for the NHS. A detailed questionnaire to record patient experience of diabetes services has been developed and piloted in paper form. However, the costs of using a paper-based system means that this cannot be used nationally. The questionnaire has therefore been put into a web format and this paper reports on a pilot feasibility study asking patients to fill out their experiences using their home computers. Patients recruited from general practice and hospital diabetes clinics were able to successfully complete the questionnaire online. Compared with national prevalence figures, more people with type 1 diabetes than with type 2 diabetes took part in the study.

References

Coulter A, Locock L, Ziebland S, Calabrese J. Collecting data on patient experience is not enough: they must be used to improve care. BMJ 2014;348:g2225. http://dx.doi.org/10.1136/bmj.g2225

Gadsby R, Grumitt J. Improving diabetes care in general practice. Diabetes Primary Care 2014;16:16-23.

Browne K, Roseman D, Shaller D, Edgman-Levitan S. Analysis and commentary. Measuring patient experience as a strategy for improving primary care. Health Affairs 2010;29:921-5. http://dx.doi.org/10.1377/hlthaff.2010.0238

Gadsby R, Young R. Diabetes care in England and Wales: information from the National Diabetes Audit. Diabet Med 2013;30:799-802. http://dx.doi.org/10.1111/dme.12182

Department of Health. National Service Framework for Diabetes: Standards. London, 2001. https://www.gov.uk/government/publications/national-service-framework-diabetes

National Institute for Health and Clinical Excellence (NICE). Diabetes in adults. Quality Standard [QS6]. London, 2011. http://guidance. nice.org.uk/QS6

Diabetes Patient Experience Project (DPEP). Final report 2010. Picker Institute Europe.

NDA report 1, 2011/2012. www.hscic.gov.uk

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Published

2017-03-21

Issue

Vol. 17 No. 1 (2017)

Section

Learning from practice

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